Andy Beard - Internet Business Systems Discussion - Latest Comments in Lunar Pages – The Worst Mistake A Webhost Can Make…

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Otto — Wed, 01 Jul 2009 16:55:35 -0000

Wow. Thanks, for the heads up. I was looking into switching servers, but if LunarPages actively monitors CPU usage and blocks sites because of it, then they're off the list.

It's one thing if a site is actually causing problems. But I just read their own FAQ, and they basically state that they monitor CPU usage and kick sites that get too high over some X period of time. They don't mention whether or not this causes other sites any problems, they have some form of hard limit which is enforced.

This is a bloody stupid policy, and under no circumstances can I recommend any host which is so boneheaded as to manage their customers in this manner.

So yes, LunarPages is a non-contender.

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

@JoeHobot — Wed, 17 Jun 2009 20:02:56 -0000

I had same sh*** going on right now http://www.livecrunch.com I am switching!

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

@JoeHobot — Wed, 17 Jun 2009 18:02:56 -0000

I had same sh*** going on right now http://www.livecrunch.com I am switching!

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Brandy-Line — Wed, 30 Jul 2008 13:39:42 -0000

While they may have once been a good host, servergrid has definitely fallen in the tech support and reliability department. They seem much more interested in closing tickets than solving them, and there has been a bit of an attitude problem showing.

Also you need to watch out for their yearly plans. First, they will make it difficult to cancel. And if you quit early they will try to charge you for three 'free' months at full price, even though their ads say the monthly price is actually less if you pay yearly and you can quit early with a refund of unused months-- it just never mentions that they will consider it the first 9 months full price and the last 3 months free. I've been very disappointed with them since some catostrauphic failures in the middle of last year, and have moved all my domains over to Databasemart.com, where I'm now getting *very* good tech support service, and excellent features and resources including database support, windows asp.net hosting and a full user management console for my domains. Also Databasemart is very speedy.

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Brandy-Line — Wed, 30 Jul 2008 13:39:42 -0000

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Sam Quiring — Sun, 18 May 2008 13:33:08 -0000

I think LunarPages is going out of business. I have tried www.lunarpages.com and timed out all morning. Calls to their support center and sales center are all forwarded to an answering machine.

-Sam

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Sam Quiring — Sun, 18 May 2008 13:33:08 -0000

I think LunarPages is going out of business. I have tried www.lunarpages.com and timed out all morning. Calls to their support center and sales center are all forwarded to an answering machine.

-Sam

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Low — Thu, 13 Mar 2008 23:29:18 -0000

Update on my comment above. I've just signed up with LunarPages for 2 years to their shared host plan. My first impression is that they are friendly. Their post purchase welcome emails sent by Sales, Billing, Support and Affiliate which i think is effective. The thing is they took quite long to investigate on an order. It takes like 12-14 hours for them to approve my account after payment. I hope they can respond faster for future support tickets.

In the other hand, HostGator and Hostican scan faster. They did it like half an hour or so. But their anti fraudulent system are just too cool for me (which HostGator claim it makes them better than Dreamhost). I'm a suspected scam to them which i can't understand why. I pay via paypal (aren't all paypal user's verified?), they have my IP, and they will host my site on their server which they can shut down anytime they want if it's a scam site. So, I refused to be verified because, in my view, only retarded will verify to get a web host service.

This way i must thanking LunarPages.

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Low — Thu, 13 Mar 2008 23:29:18 -0000

This way i must thanking LunarPages.

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

AllyGator — Sat, 01 Mar 2008 15:35:40 -0000

My site has been hosted by Lunar pages for over 4 years with almost no trouble at all. About 6 months ago I installed Wordpress just to experiment with a blog. I believe there were a total of 8 posts made before I shut it down. In the past year I've added a great deal of static content but there are almost no scripts on my site other than the standard /cgi-bin stuff.

When I got notification from Lunar pages that I was using too much CPU time, I deleted everything that wasn't being used including the blog data. I also phoned the help desk asking how to uninstall WordPress since there was no option available for that. The tech said he didn't know.

I've since had 3 professional web designers and 1 guy majoring in computer science evaluate my site and they've found nothing out of the ordinary other than I've got a lot of content and a lot of pageviews.

Yes I probably do need to move to a dedicated host soon because the site is growing but there is no way I'm using more CPU resources than I did before unless it's simply traffic based and not /usr/bin/php as Lunar host has told me.

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

AllyGator — Sat, 01 Mar 2008 15:35:40 -0000

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Martin — Mon, 25 Feb 2008 06:13:24 -0000

Ouch! The biggest mistake one can make is to pay in advance. Despite the "discounts" up front, after 3 months, most credit card merchant providers will make refunds the option of the merchant.

Moral of the story: When purchasing cpanel hosting, pay month-to-month.

Kind regards,
Martin

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Martin — Mon, 25 Feb 2008 06:13:24 -0000

Ouch! The biggest mistake one can make is to pay in advance. Despite the "discounts" up front, after 3 months, most credit card merchant providers will make refunds the option of the merchant.

Moral of the story: When purchasing cpanel hosting, pay month-to-month.

Kind regards,
Martin

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Low — Wed, 06 Feb 2008 21:02:33 -0000

I was going to sign up for LunarPages's VPS plan for my client's website because i think the plan meet my client's requirements. Before signing up, i tried to make some research, by contacting them, try to find satisfied and unsatisfied users, praises & complaints, possible discounts, technical explanations, etc etc. Then when i made my mind to sign up to them, somehow for whetever reasons they blocked my IP address (and visitors from my geographical location) to their sign up page. What a stupid action they've done. Goodbye LunarPages.

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Low — Wed, 06 Feb 2008 21:02:33 -0000

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Jackson M — Tue, 08 Jan 2008 16:16:44 -0000

Hey guys, just throwing in my 2 cents. I've been with lunarpages for a little over a year now (just renewed) and I thought it would bug me they don't have 24/7 Phone support but actually it's always worked out well for me because their email response is pretty quick. I had one critical issue (ended up being my fault lol) which I called them about and got through in 7 minutes. My email responses have usually been between 1 and 3 hours, with one occassion (around Thanksgiving) where it was longer. I dunno, I pick and choose my battles. If the worst thing you have to worry about is upgrading because your site's popular, that sounds pretty dang good to me!! ;) I'll trade you for my dinky site in an instant.

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Jackson M — Tue, 08 Jan 2008 16:16:44 -0000

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Ryan — Tue, 08 Jan 2008 07:42:21 -0000

Well, I'm glad I read what everyone had to say about Lunar Pages. Just before I signed up for an account with Lunar Pages I saw this site and pulled out at the last minute. Lunar Pages then contacted me again offering me a discount and some other benifits to reconsider joining. I then told them about some of the reviews I read. They addressed the issue about a single site hogging resources, and I can understand their point about that, but they didn't say anything to ease my mind about slow customer service or lack of 24/7 customer service. Here's the response I got from Lunar Pages about my concerns and the concerns of some people on this thread:

Hi Ryan,

While we would love to host your site you have to research and make that decision for yourself.

I will says that resource usage is a big concern on shared servers as one site can hog enough resources to degrade all the other customers on the server. Unfortunately we cannot allow a single client to negatively impact all the other sites on the server. There are many scripts that are resource intensive and can cause this. The only option is usually to move to a VPS or Dedicated server where you are the only account there so you can do as you pretty much please.

There can always be more to what might be posted on a website and due to privacy concerns we cannot provide additional information.

I hope this information is helpful.

--
Best Regards,

support@lunarpages.com

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Ryan — Tue, 08 Jan 2008 07:42:21 -0000

Hi Ryan,

While we would love to host your site you have to research and make that decision for yourself.

There can always be more to what might be posted on a website and due to privacy concerns we cannot provide additional information.

I hope this information is helpful.

--
Best Regards,

support@lunarpages.com

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Cecelia — Mon, 07 Jan 2008 13:30:11 -0000

I've been w Lunarpages for 4 years and have upgraded from Shared to VPS without issue. They do charge for that, but only because I was using cPanel and VPS uses Plesk.

I also have a client who used a Basic Plan from them and upgraded to a Dedicated w/out issue - in that case, they were going from cPanel to cPanel, so there was no cost, which was awesome, considering the cost difference. :)

If you are getting to the frontpage of Digg every other day, you canNOT be on a shared server - no offense, Bob, but that's a lame reason to be angry with them. Digg causes an intesne amoutn of traffic and most likely hit their shared servers hard. Digg-intense sites aren't meant ot be in a shared environment - I'm sure for that you'd need to be on a Dedicated machine (I'm almsot there myself!).

I'm defending Lunar because they've been amazing to me and I can't imagine hosting anywhere else. Everyone's entitled to their opinions, but in my own opinion, if you're using up the CPU, they're correct in saying you need to upgrade.

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Cecelia — Mon, 07 Jan 2008 13:30:11 -0000

I've been w Lunarpages for 4 years and have upgraded from Shared to VPS without issue. They do charge for that, but only because I was using cPanel and VPS uses Plesk.

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Bob — Sat, 05 Jan 2008 16:37:59 -0000

Yes, I have recently started having problems with lunarpages. They were great until my site started seeing traffic. Got to the front page digg 2 times in 3 days. I read a comment earlier on this tread asking when Lunarpages started moaning about resources. Well, we got 20k uniques in one day and I believe that used 9% of the cpu resources. 1% is what shared their hosting is allowed.

They were not as rude as they were to Trisia. We agreed to monitor the usage for a week before I decide what to do. I have removed other sites from the server but traffic is still about 5k uniques a day which uses 3-4% of the cpu. Im not running any funky scripts that I know of. Is this normal usage for a wordpress blog?

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Bob — Sat, 05 Jan 2008 16:37:59 -0000

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Joseph — Thu, 20 Dec 2007 01:45:52 -0000

I have hosting a few sites on various hosts that have been horrible. I prefer not to bash them here. The 2 hosts I have not and am happy with are JetNetHost.com and Steadfast.com. I primarily use JetNet for an email server which is blazing fast. I use Steadfst for my file hosting site. Steadfast's service is excellent and their data centers are fast.

Re: Lunar Pages – The Worst Mistake A Webhost Can Make…

Joseph — Thu, 20 Dec 2007 01:45:52 -0000